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FOH Manager (Salaried, Full-Time) – Hill Donut Co. & 322 BBQ Location: 322 BBQ N. Wilmington

FOH Manager (Salaried, Full-Time) – Hill Donut Co. & 322 BBQ Location:

Full Time • 322 BBQ N. Wilmington
Adding the growth path. Here's the updated section — slotting it into the benefits block and reinforcing it up top:

FOH Manager (Salaried, Full-Time) – Hill Donut Co. & 322 BBQ Location: Wilmington, DE (1845 Marsh Rd) — primary site Hill Donut Co., with support across 322 BBQ catering operations

About Us Where Sweet Meets Smoke — house-made brioche donuts, brunch, and slow-smoked BBQ catering. We're looking for a full-time, hands-on FOH Manager to own the guest experience and front-of-house team at Hill Donut Co. Wilmington, with support across 322 BBQ catering. This is a clear path-to-GM role — we're looking for someone who wants to grow into a General Manager seat at one of our locations.

Must Haves

  • 2+ years FOH leadership in a high-volume restaurant, café, or QSR+ environment
  • Hands-on leader who runs the floor, not the office — leads by example, communicates clearly, builds team trust
  • Proven experience writing schedules, running training programs, and managing a team of 8+
  • Strong service instincts: pace, hospitality, recovery, merchandising
  • Financial mindset: understands labor %, comps/voids, attachment rate, daily sales reporting
  • Comfort with POS systems, scheduling software, and basic inventory tools
  • Valid driver's license and reliable transportation; able to travel between Wilmington and Mullica Hill, NJ as needed
  • Weekends required — Saturdays and Sundays are our biggest days. Early mornings and holidays also part of the job.
  • Ambition to grow into a General Manager role within our group
Responsibilities

FOH Scheduling & Labor

  • Own the weekly FOH schedule — build to forecasted sales and labor target, post on time, manage swaps and call-outs
  • Adjust staffing in-shift to match volume; cut early or call in as needed
  • Manage time-off requests, availability changes, and PTO accruals
  • Track punches, breaks, and overtime; approve timecards weekly
Training & Development

  • Own FOH training — onboarding, certification, and ongoing development
  • Maintain training checklists, menu knowledge guides, and POS/allergen materials
  • Run new-hire orientation and shadow shifts; sign off on station readiness
  • Hold regular skill checks and re-trainings; document progress
Floor & Shift Leadership

  • Run the FOH: open/close, pre-shifts, station assignments, breaks, deployment
  • Expedite during rush; keep pace and ticket times tight
  • Cash handling, deposits, POS audits, end-of-day reporting
  • Maintain pristine front-of-house: cases, counters, dining area, restrooms, exterior
People Leadership (Hire • Manage • Coach)

  • Recruit, interview, and onboard FOH staff
  • Coach in the moment; document performance; handle write-ups and separations per policy
  • Build a respectful, high-accountability culture with low turnover
Guest Experience

  • Own the guest journey from door to doorstep — greeting, ordering, pickup, recovery
  • Resolve issues fast and on the spot; turn complaints into regulars
  • Ensure menu boards, signage, case merchandising, and online listings are accurate and on-brand
Standards & Safety

  • Maintain food safety, sanitation, and allergen protocols — inspection-ready always
  • Enforce uniform, grooming, and brand standards every shift
Catering Support (322 BBQ)

  • Coordinate pack-outs, delivery timing, and on-site setup for catering events
  • Hit dispatch windows; communicate with kitchen and clients
  • Support on-site catering execution as needed
Financial & Profitability

  • Write schedules to labor target; adjust in-shift to hit the number
  • Control comps, voids, discounts, and modifier abuse
  • Drive sales mix: attachment rate on coffee/donuts, upsell catering inquiries, promote LTOs
  • Daily manager log; weekly flash report with corrective actions
Compensation: $55,000.00 - $65,000.00 per year




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Great Food
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Flexible Schedule
Health Benefits
322 BBQ